How can we help?

Have any questions? We’re here to help. Can’t find the answer you’re looking for? Contact us.

Parents can choose from the 6- or 12-month plans, and are entitled to unlimited access to our services within the respective time periods.
All stories are available in Chinese and English and there is the option to see definitions of challenging words in both languages. You learn both language and life skills.
After payment, you will receive a ‘thank you' email that serves as confirmation of the transaction and provides you with the required login details. From the 22nd of July 2023 onwards, your child will receive a new story every week.
We accept payment by credit card or FPS (fast payment service). Our FPS code is 100171958 (note this is an FPS code and not a telephone number). Our HK-registered company name is HappyU Limited.
We have worked very hard to build experiences that bring enjoyment and value to your family. We recommend you please watch our ‘See How HappyYou Works' video, so you can be confident in your decision to purchase a plan. Please note that we do not offer refunds except for in exceptional circumstances (if you are unable to access the content for a prolonged period due to significant website bugs or defects). We ask for your kind understanding in this regard. Thank you.
For general queries about how the app works, please contact our team by email on A friendly member of our team will get back to you as soon as possible. You can click the ‘get in touch' button below.
We recommend enjoying reading HappyYou's stories on a tablet (e.g. iPad) or computer for the best experience. The web app can also function on your phone, as long as you have a connection to the internet. You do not need to purchase any specialist hardware to use HappyYou.
No. There are no advertisements on HappyYou. It is a dedicated, safe learning space for your child.
No. HappyYou will support with you parenting advice, and coach you through difficulties you face. However, it cannot provide individual medical advice or offer specific clinical diagnoses. It is not a replacement for having a fuller assessment by a doctor or other health professional. If we recognise a need for further support, we will endeavour to point that out to you.
HappyYou is based in HK and the UK. Please kindly note that if paying in HK, when your payment is made, you may see a small charge of up to 30 HKD (3 GBP) for currency conversion.
Still have questions?

Can't find the answer you're looking for? Please chat to our friendly team.